General terms and conditions for guided tours

(2) The customer will receive a confirmation email with the purchased tickets as Print at Home tickets in PDF file format after receipt of payment. Confirmations and print-at-home tickets are sent to the e-mail address provided by the customer at the customer's risk. There will be no replacement.

(3) Admission is only granted on presentation of a valid ticket as a printout or on a smartphone/tablet. The validity of the tickets is limited to the specified day and, in the case of time slot tickets, to the specified time slot. Tickets lose their validity after leaving the Transparent 3D Factory or after being validated.

(4) Rapidobject undertakes to carry out the tour booked by the Customer. In return, the Customer undertakes to pay the agreed fee.

(2) If the invoice amount was not paid directly upon conclusion of the contract via one of the specified service providers and the customer has agreed payment on account, payment must be made (unless otherwise agreed) within fourteen days of receipt of the invoice without deduction.

(3) The Customer may only offset Rapidobject's claim for payment against a recognized, undisputed and legally binding claim against Rapidobject. The same applies to the exercise of a right of retention by the customer.

(4) The customer agrees that the invoice may be sent to him electronically.

(1) In order to be able to book tickets for guided tours, Customers must create a customer account by registering accordingly. The creation or use of a customer account with Rapidobject is mandatory for the proper fulfillment of the contract by Rapidobject for the Customer.

(2) By sending the corresponding confirmation e-mail after completion of the registration, a user agreement regarding the customer account is concluded between the customer and Rapidobject.

(3) The access data provided during registration, in particular the password, must be kept safe by the customer. The password may not be disclosed to third parties. If a Customer becomes aware of the misuse of its access data, it must inform Rapidobject immediately.

(4) Rapidobject provides the respective customer account free of charge.

(5) Information regarding the processing of personal data relating to the customer account is provided in the Data protection information held ready.

(6) The Customer may terminate the User Agreement without notice with immediate effect by notifying Rapidobject, with the consequence that the Customer will no longer have access to the data stored in the Customer Account. Rapidobject recommends not to terminate the User Agreement as long as the Customer still needs the Customer Account for current contracts or claims. In the event of termination by the Customer, Rapidobject reserves the right to keep the Customer Account active until all mutual claims between the Customer and Rapidobject have been satisfied in full. Rapidobject assumes no responsibility if a customer is unable to use paid services due to his termination.

(7) Rapidobject reserves the right to temporarily block the customer account, in particular if it is misused for fraudulent or other illegal purposes or by unauthorized third parties. In the event of misuse of the customer account, Rapidobject also has the right to terminate the user agreement with a notice period of 5 calendar days.

(8) The right to terminate for good cause remains unaffected.

(2) Rapidobject's strict liability for initial defects pursuant to Section 536a BGB is excluded.

(3) Any further liability of Rapidobject is excluded.

(2) It is in the Customer's own interest to protect any items brought along, in particular valuables, from unauthorized access by third parties. Rapidobject shall not be liable in this respect for loss, theft or damage to these items unless this is due to gross negligence or willful misconduct on the part of a legal representative, an executive employee or other vicarious agent of Rapidobject. Items brought along by the customer are not insured by Rapidobject. If necessary, the customer shall take out appropriate insurance itself to cover the risks of damage to the items or business interruption.

(3) The instructions of the guide regarding behavior on the premises of Rapidobject must be followed.

(4) The house rules must be observed.

(1) By the customer

a) Cancellations can be made free of charge up to 14 calendar days in advance. If canceled up to 7 calendar days in advance, we charge 50 percent of the invoice amount; up to 3 calendar days in advance, we charge 75 percent of the invoice amount. Cancellations made on the day of booking will be charged the full invoice amount. Decisive for the calculation of the cancellation period is the date of receipt of the cancellation. This must be received within our opening hours (Mon. - Fri. 7:30 a.m. - 5:00 p.m.), otherwise it will only be deemed to have been received on the next opening day. Cancellation conditions for individual catering or other booked services may differ.

b) Cancellations must be made in writing by e-mail: info@glaeserne3dfabrik.de be made.

(2) Through Rapidobject

a) If Rapidobject has granted the customer a free cancellation period, Rapidobject is also entitled to withdraw from the contract within this period.

b) If the minimum number of 10 participants is not reached, the customer will be notified by Rapidobject 14 calendar days in advance and offered either an alternative date or a refund of the booking price.

c) Furthermore, Rapidobject is entitled to rescind the contract extraordinarily for objectively justified reasons, in particular if

- force majeure or other circumstances for which Rapidobject is not responsible make it impossible to fulfill the contract;

- Rapidobject has reasonable grounds to believe that the use of the service may jeopardize the smooth business operations, the security or the public reputation of Rapidobject.

(3) For booked tours, the guide will wait a maximum of 15 minutes from the scheduled start of the tour in the event of a delay. The prerequisite for this is that the delay has been communicated by telephone: +49 341 23 18 37 54.

(4) The customer is not entitled to a guided tour after the waiting period has expired. The customer shall bear 100 percent of the costs.

Rapidobject collects, stores and processes data exclusively for the fulfillment of the contract. For transparency purposes, Rapidobject provides the Data protection information which provide information about the processing of personal data in connection with the contract.

(2) If the Customer is a consumer and the contract between Rapidobject and the Customer is a distance contract, it is pointed out that the Customer has no statutory right of withdrawal (cf. § 312g para. 2 no. 9 BGB).

(2) German law shall apply. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.

(3) Amendments and additions to the contract, the acceptance of the application or these GTC shall be made in text form. Unilateral amendments or additions are invalid.

(4) Should one or more provisions of the contract be or become invalid, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a new, valid and enforceable provision that has the same regulatory content as the invalid provision, or alternatively the statutory provision that comes closest to the meaning of the invalid provision.

(5) These GTC apply from 01.07.2024.